Established in 2019, HOURLOGY SERVICE operates a purpose-built workshop in the heart of Jakarta, Indonesia, where we handle more than 1,000 interventions per year. At present we perform maintenance and repairs exclusively of Omega watches, the Swiss luxury watchmaker. Our facilities reflect our commitment to servicing with the highest quality, utilizing state of the art equipment operated by experienced watch technicians trained and accredited by Swatch Group and Omega SA.
All parts that we use are genuine Omega parts sourced directly from the brand’s Principal and are always installed using proprietary equipment to ensure proper assembly and eliminate risks of damage to the watch.
A high-quality luxury watch is always designed and created to stand the test of time. It is designed to accompany the wearer through life and continue to give time with beauty and precision, but only if it regularly receives the best care. The service frequency depends on the use of the watch and the environment in which it is worn. The water resistance can, for example, be affected by the ageing of the gaskets or by an accidental shock. Therefore, we recommend that you have the water resistance checked once a year and a complete service performed every 5 to 8 years by an authorized service center.
OUR THREE TYPES OF SERVICE
1. Complete Service
The complete service restores both the functional and the aesthetic aspect of the timepiece. It includes the complete dismantling, the overhauling, and the replacement of all worn components in the movement.
2. Partial Service
The partial service ensures that your watch case is sealed to withstand water according to your model’s specifications. It includes checking and tuning the movement without dismantling it.
3. Additional Services
STEPS OF A COMPLETE SERVICE
All watches are serviced to the exacting standards required by the manufacturer. Once the watch has been assessed, service estimate is informed to the customer. Upon receipt of confirmation to proceed, every watch will undergo our processes. Here are the steps of a Complete Service:
1. Disassembly of the case
The strap or bracelet is detached from the watch and the case is disassembled using OMEGA proprietary tools.
2. Cleaning of the movement
The movement is taken apart and each component is thoroughly cleaned in our fully automatic cleaning machine, specifically for the cleaning of precision mechanical parts, such as gears and springs.
3. Replacing of worn components
Each component of the movement is meticulously examined. Worn components are replaced with original OMEGA parts.
4. Reassembly and lubrication of the movement
The movement is meticulously reassembled. Our OMEGA certified watchmaker lubricates contact points using all his skills and the best lubricants
5. Adjustment of the movement and control of its parameters
The completed movement is now regulated on a timing machine and adjusted according to the OMEGA’s standard
6. Cleaning and refurbishment of the case and bracelet
The shine of the case and metal bracelet is skillfully restored while preserving the original shape of each component
7. Reassembly of the case and renewal of the water resistance
The case is reassembled and all gaskets ensuring the water resistance are replaced. Once the case is closed the watch is then tested for water resistance, our equipment can test watches to a depth of 1,000 meters
8. Complete quality control
Menara Thamrin, Ground Floor
Jalan M.H. Thamrin, Kav. 3
Jakarta 10250, INDONESIA
Tel. +6221 2300 738
Email: email@example.com (we will respond to any email within 2x 24 hours of receipt)
Monday – Friday
8am – 3pm
We are closed on Saturdays, Sundays, and government established holidays.